Technical Documentation Overhaul

Documentation had grown organically into overlapping pages with no clear entry point, and support was answering the same questions repeatedly.

• Audited every existing page and mapped it to real user tasks, retiring duplicates.
• Rewrote onboarding as a single tested quickstart that runs end to end in under ten minutes.
• Introduced a style guide covering voice, terminology and code-sample conventions.
• Set up review gates so engineering changes shipped with documentation updates.

• Repeat support questions on setup dropped by around 40%.
• Quickstart completion time fell from roughly 45 minutes to under 10.
• Style guide still in use as the team's writing reference.